Frequently Asked Questions
I'll try to answer here some of the commonly asked questions regarding business practices, questions about the images offered in my online galleries, moving around the website and purchasing my images.
If I've missed something or not answered to your satisfaction, please reach out to me over the telephone, via email, or use the contact form below. I'll be happy to go over things.
FAQ
What kind of products do you offer?
I offer a large variety of artwork available on many paper product and surfaces. Currently you may purchase my art on Paper, Canvas, Metal, Acrylic, and a variety of Matting and Framing.
How do I purchase prints or other products?
Click on the SHOP menu button at the top of the page to go to the ordering gallery.
There are also links on the home page that will take you to the ordering gallery.
Locate your favorite images by clicking on the categories presented.
Select the image you would like to have.
Click the Shopping Card button above the image or click the heart favorite icon to save it for later.
You can choose Prints in various sizes or Wall Art which has product enhancements such as Canvas, Metal, or Acrylic Prints.
Once you select one of those Select the Size and click the BUY PRINTS button
CROPPING . . . IMPORTANT - Should you choose an image to be square or one that would not use the entire area shown I will decide on the best area of the image to feature for the print.
The size you order includes the white border placed around the image area. For example: If you order a 8x12 print size the actual image portion will be 6x10 with an approximately 1" border all around.
Then click ADD TO CART.
You can now either SIGN IN to save your cart or Continue as Guest.
At this point you can PROCEED TO CHECKOUT or Continue Shopping, or edit your order.
Complete the Billing and Shipping Info and make your payment.
Congratulations! You have ordered your art.
Can I get a custom size?
Yes you can! You would need to contact me with information about the image you have in mind.
When will I receive my order?
Since these are custom products, on average it's best to allow 10-21 days to allow for ordering, printing, packaging and shipping. Orders are not subject to cancellation should some unforeseen delay occur.
What happens if I have a problem with my order?
Quality issues with our products are extremely rare but we all make mistakes. If there is a minor flaw not caused by handling during shipping, please contact me immediately and follow these guidelines.
Contact me within 3 days of receiving the order. Please look over the piece in bright lighting when you receive it. Please take clear, sharp photos and an explanation of the defects so I can contact my lab partner and place a claim. If approved as a defect in workmanship, a replacement with the same specifications as the original order will be made.
What's Excluded from my Warranty ...
Prints are not returnable once you or someone else mounts, mats, frames, crops, or trims the print. Please inspect your print before having it mounted or framed.
Changes made to any hanging hardware, or changes made to the print surface is not covered. Any physical alteration voids our guarantee.
Do you have a studio I can visit?
We are working photographers so we do have a studio space. Unfortunately we do not have a Gallery space for my Landscape Photography as of yet.
What happens if the print is damaged during shipping?
I'll try to handle any shipping damage as quickly as possible. Be aware that all freight carriers have requirements to follow when making a claim. We must follow their steps for the claim to be covered.
IMPORTANT . . .
All claims must be reported withing 36 hours of delivery. NO EXCEPTIONS!
PROOF OF DAMAGE . . .
Once I receive your email and your sharp, clear photos of the damage to the packaging and the artwork, I can begin the process of working with my lab to get a replacement ordered. Our lab will handle the claim with the shipper. You may be required to repack the damaged artwork in the same manner for return. A shipping label will be provided.
Artwork damaged because of a shipping issue, or delayed in shipping due to unforeseen circumstances, cannot be returned or cancelled. All damaged art claims will be replaced by my lab.
DISCLAIMER REGARDING ART PRINTS . . .
Please use care when removing prints from their packaging. Dents and creases are easy to occur if incorrectly handled. I cannot replace or refund a print that has been mishandled. If you are having it framed I recommend that you take it directly to your framer.
What's my return policy?
All my images ordered are considered custom and are not eligible for return. I take great care to ensure that the images displayed is done clearly and accurately. Unfortunately I am unable to account for the variation of uncalibrated computer monitors, and smart devices. I advise to view my website on a calibrated monitor when viewing and ordering my work. Thank you!